Rewards FAQ
Frequently Asked Questions
What is the Providoor Rewards Loyalty Program?
The Providoor Rewards Loyalty Program is our way of thanking you for being a valued customer. By joining the program, you can earn points on every purchase and redeem them for discounts, exclusive perks, and more. The more you order, the more you earn!
How do I sign up for the Providoor Rewards Program?
To join, simply create an account on the Providoor website and opt-in to the loyalty program. Membership is free, and no initial purchase is required.
How do I earn points?
Earn Points: Gourmet Diner and Sous Chef members earn 1 point per $1 spent on eligible paid orders. Head Chef, Executive Chef and Master Chef members earn 2 points per $1 spent on eligible paid orders.
Other ways to earn: Sign in to your Chef’s Circle account to see the earning options currently available to you and their eligibility requirements.
Please note: We reserve the right to adjust the point-earning structure, including the rate at which points are earned, at our discretion. Any changes will be communicated to you in advance.
How can I redeem my points?
Sign in to your Providoor account, open your Chef’s Circle points page, and redeem points for store credit. Then use your available store credit at checkout while signed in to the same account.
Redemption Rate:
Every 500 points = $10
Note: Points cannot be redeemed for cash or any other form of currency. Providoor reserves the right to modify the points required for specific rewards at any time, at our discretion.
Do my points expire?
All unredeemed points expire on a rolling basis if there has been no points activity on your account for 12 months or more. Sign in to view your current points balance and expiry date.
How can I check my points balance?
You can view your points balance and transaction history by logging into your Providoor account. It’s your responsibility to ensure that your account information is accurate and up-to-date.
How does the Refer a Friend program work?
Share your unique referral link with a friend. The discount available to your friend and its eligibility requirements are shown through their referral link.
Will points be awarded for past purchases?
Yes! To show our appreciation, we will honor all purchase points from July 1st, 2024. If you’ve made purchases since then, your points will be credited to your account once you sign up for the program.