Restaurant Quality‎ ‎ •‎ ‎ Chef-Prepared Meals

Refund policy

In the unfortunate event you need to request a refund, please reach out to us directly here.

  1. Ordering process and payment: The website provides an online platform where customers can order food items from various restaurants. Payments can be made through credit/debit cards.
  2. Cancellation policy: Unfortunately, orders cannot be cancelled once they have been placed. Sometimes we may be able to redirect your order or reschedule it for a later date if it is more than 7 days away.
  3. Privacy policy: The website ensures the protection of customer data and privacy in accordance with legal regulations. Please see below for more details. 
  4. Liability: The website is not liable for any damages or losses incurred by customers due to the actions or inactions of restaurants or third-party service providers.
  5. Intellectual property: The website owns the intellectual property rights to its content, and customers are not authorized to use or distribute such material without prior permission.
  6. Governing law and jurisdiction: The terms and conditions are governed and interpreted in accordance with the laws of the respective jurisdiction and any disputes arising shall be resolved in a court of competent jurisdiction.
No Returns Accepted Policy
At Providoor, all sales are final, and we do not accept returns. We encourage you to carefully review product descriptions, sizes, and specifications before making your purchase to ensure it meets your needs.
  1. No returns will be processed, except in cases where the item is damaged or defective upon arrival. If this occurs, please contact us within 48 hours of receiving your order with photographic proof.
  2. Refunds or replacements for damaged or defective products are subject to our verification process.
  3. For any questions or concerns regarding your order, feel free to reach out to our customer service team at info@providoor.com
Thank you for understanding and for shopping with Providoor.


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It appears that your voucher belongs to the old Providoor, which, unfortunately, is not us. :(

We understand how much the original Providoor meant to many Australians, especially during the challenging times of COVID. It provided a way to enjoy high-quality meals from beloved restaurants in the comfort of your home. We also understand that some of you may still hold vouchers from the previous iteration of Providoor, and we sincerely apologise for any inconvenience this may cause.

When the original Providoor, unfortunately, went into administration, we made the decision to purchase the brand because we recognised its significance to so many Australians. Providoor was more than just a business; it was a source of comfort, connection, and joy during tough times. However, while we have revived and rebranded Providoor to focus on delivering gourmet frozen meals from celebrity chefs, we are a completely new company with a different business model and operations.

This means that we do not have any obligation to honour the vouchers issued by the previous company, as those financial liabilities were not transferred to us during the acquisition. We know this may be disappointing news, but please understand that we are committed to making this transition as smooth as possible for our valued customers.

Thank you again for your understanding and for being a part of Providoor’s journey. We are committed to providing you with the highest quality gourmet experiences, and we look forward to serving you in the future.

Warm regards,
The Providoor Team