Restaurant Quality‎ ‎ •‎ ‎ Chef-Prepared Meals

Free Delivery Over $199‎‎ ‎ •‎ ‎ We Deliver to NSW, VIC, QLD, ACT

No Lock-In Contracts

FAQ Accordion

Frequently Asked Questions

How Does It Work?

Our aspiration is to cover 95% of Australian consumers by the end of 2024. Providoor will be initially available in greater Sydney, Melbourne, and Brisbane. We will update registered customers regularly as we expand our reach and are able to serve new areas.

Is There a Delivery Fee?

Yes, our delivery fee is a flat fee of $19 per order. Delivery is free for orders with a value above $200.

Where Do You Deliver To In NSW?

In New South Wales, Providoor offers a flexible delivery schedule to accommodate your needs:

Sydney Metro: Deliveries are available Monday to Friday.
Blue Mountains: Deliveries are available on Monday, Tuesday, Wednesday, and Saturday.
Central Coast and Newcastle: Deliveries are available on Monday, Tuesday, Friday, and Saturday.
Wollongong Coast: We service this area on Monday, Tuesday, Thursday, and Saturday.

We are constantly expanding our delivery areas throughout regional and greater NSW. Please keep an eye on our website for updates.
If your school P&C falls outside of our currently listed areas but is registered with us, we will deliver to your local area. For more information, please visit our contact page.

Stay tuned as we continue to expand our service range to bring Providoor closer to you in time.

Where Do You Deliver To In QLD?

In Queensland, Providoor offers a tailored delivery schedule across several regions:

Brisbane Metro: Deliveries are available from Monday to Friday.
Gold Coast and Toowoomba: Deliveries are available on Monday, Wednesday, and Friday.
Sunshine Coast: We deliver to this area on Tuesday, Wednesday, Thursday, and Friday.

We will need a bit of lead time for your order to be individually packed and delivered. For example, for a Friday delivery, the order needs to be with us by 8am the Tuesday before.

Stay tuned as we continue to expand our service range to bring Providoor closer to you in time.

Where Do You Deliver To In VIC?

In Victoria, Providoor ensures that your delivery needs are met with a wide range of options throughout the week:

Melbourne Metro / Metro Inner: Deliveries are available from Monday to Friday.
Ballarat / Bendigo and Geelong: We deliver on Monday, Tuesday, Thursday, and Friday.
Mornington Peninsula: Our services extend through Monday to Friday.
Outer Melbourne East: Deliveries are made from Tuesday to Friday.
Outer Melbourne North: Deliveries are available on Wednesday and Friday.

We will need a bit of lead time for your order to be individually packed and delivered. For example, for a Friday delivery, the order needs to be with us by 8am the Tuesday before.

Stay tuned as we continue to expand our service range to bring Providoor closer to you in time.

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It appears that your voucher belongs to the old Providoor, which, unfortunately, is not us. :(

We understand how much the original Providoor meant to many Australians, especially during the challenging times of COVID. It provided a way to enjoy high-quality meals from beloved restaurants in the comfort of your home. We also understand that some of you may still hold vouchers from the previous iteration of Providoor, and we sincerely apologise for any inconvenience this may cause.

When the original Providoor, unfortunately, went into administration, we made the decision to purchase the brand because we recognised its significance to so many Australians. Providoor was more than just a business; it was a source of comfort, connection, and joy during tough times. However, while we have revived and rebranded Providoor to focus on delivering gourmet frozen meals from celebrity chefs, we are a completely new company with a different business model and operations.

This means that we do not have any obligation to honour the vouchers issued by the previous company, as those financial liabilities were not transferred to us during the acquisition. We know this may be disappointing news, but please understand that we are committed to making this transition as smooth as possible for our valued customers.

Thank you again for your understanding and for being a part of Providoor’s journey. We are committed to providing you with the highest quality gourmet experiences, and we look forward to serving you in the future.

Warm regards,
The Providoor Team