FAQ
How do I order?
You can make payment via credit card on our website or by using ShopPay, Apple Pay & Google Pay. Click on the shopping cart icon on the top right hand corner of the website, and follow the instructions. You will be prompted to put in your postcode, this will tell you whether we deliver to your area, as well as the available delivery days and times for your postcode.
How do I pay?
You can make payment via credit card on our website or by using ShopPay, Apple Pay & Google Pay. Click on the shopping cart icon on the top right hand corner of the website, and follow the instructions.
Are additional discounts applicable on bundled products?
We're glad to see your interest in our bundled products! These bundles are specially curated combinations of different food items, designed to offer exceptional value and savings. Given that these bundles are already offered at a discounted rate compared to purchasing each item separately, we regret to inform that additional promotional codes, discounts, or special offers cannot be applied to bundled products.
How do I return an item?
In the unfortunate event you need to request a refund, please reach out to us directly here.
Reheating Disclaimer
Frozen food should be placed straight into the freezer and can be stored for up to 6 months.
When defrosting, place the meal in the fridge until it has thawed from frozen. Your Providoor meal is now ready to be heated up and enjoyed.
Alternatively, it is still safe to heat and eat within the next 3 days of being refrigerated.
Make sure to never put thawed from frozen dishes back into the freezer.
Additionally, meals can only ever be heated once after being frozen.
Delivery
How does delivery work?
Our aspiration is to cover 95% of Australian consumers by the end of 2024. Providoor will be initially available in greater Sydney, Melbourne and Brisbane. We will update registered customers regularly as we expand our reach and are able to serve new areas.
Is there a delivery fee?
Yes, our delivery fee is a flat fee of $19 per order. Delivery is free for orders with a value above $200.
NSW Delivery Days & Service Area
In New South Wales, Providoor offers a flexible delivery schedule to accommodate your needs:
Sydney Metro: Deliveries are available Monday to Friday.
Blue Mountains: Deliveries are available on Monday, Tuesday, Wednesday, and Saturday.
Central Coast and Newcastle: Deliveries are available on Monday, Tuesday, Friday, and Saturday.
Wollongong Coast: We service this area on Monday, Tuesday, Thursday, and Saturday.
We are constantly expanding our delivery areas throughout regional and greater NSW. Please keep an eye on our website for updates .
If your school P&C is outside of a metro area, please reach out to us through our contact page.
VIC Delivery Days & Service Area
In Victoria, Providoor ensures that your delivery needs are met with a wide range of options throughout the week:
Melbourne Metro / Metro Inner: Deliveries are available from Monday to Friday.
Ballarat / Bendigo and Geelong: We deliver on Monday, Tuesday, Thursday, and Friday.
Mornington Peninsula: Our services extend through Monday to Friday.
Outer Melbourne East: Deliveries are made from Tuesday to Friday.
Outer Melbourne North: Deliveries are available on Wednesday and Friday.
We will need a bit of lead time for your order to be individually packed and delivered. For example, for a Friday delivery, the order needs to be with us by 8am the Tuesday before.
Stay tuned as we continue to expand our service range to bring Providoor closer to you in time.
QLD Delivery Days & Service Area
In Queensland, Providoor offers a tailored delivery schedule across several regions:
Brisbane Metro: Deliveries are available from Monday to Friday.
Gold Coast and Toowoomba: Deliveries are available on Monday, Wednesday, and Friday.
Sunshine Coast: We deliver to this area on Tuesday, Wednesday, Thursday, and Friday.
We will need a bit of lead time for your order to be individually packed and delivered. For example, for a Friday delivery, the order needs to be with us by 8am the Tuesday before.
Stay tuned as we continue to expand our service range to bring Providoor closer to you in time.
ACT Delivery Days & Service Area
In the Australian Capital Territory, Providoor offers flexible delivery options to fit your schedule throughout the week:
Canberra Metro- Monday, Tuesday, Wednesday, Friday, & Saturday
Canberra Regional- Tuesday, Wednesday, Friday, & Saturday
Goulburn- Tuesday, Wednesday, Friday, & Saturday
Yass- Wednesday, Friday, & Saturday
Griffith- Wednesday, Friday, & Saturday
South Coast Regional- Monday, Tuesday, Wednesday, Friday, & Saturday