A Providoor frozen meal order: chef-made dishes snap frozen and ready for the freezer

How to Organise Your Frozen Meal Order

Author Providoor Editorial Team
Providoor Editorial Team

Make space before your order arrives and decide which meal you will use first. A simple freezer list is more useful than assuming one box will cover a fixed number of dinners.

Before delivery

Check the delivery address, available date and who will receive the order. Clear enough freezer space for the packs you selected. Review the delivery information for your postcode.

When the order arrives

Check the packs and follow their storage directions promptly. If something appears damaged or you have concerns about the condition of the food, contact Providoor before using it. Keep labels and date information with the food.

Organise by the meals you will use

Place the meals you plan to use first where they are easy to find. Note the number of servings, any separate sides and the preparation method. Use the pack’s best-before and storage instructions to guide rotation.

Plan refrigerator defrosting

Allow each dish to defrost in the refrigerator before use for best results, unless its directions specify cooking from frozen. Do not use water immersion. Follow any no-refreezing instruction on the pack.

Prepare each component correctly

Use the preparation guide to find dish-specific help. For your next order, use the weekly planning routine and current menu.

Providoor Editorial Team
Providoor Editorial Team

Content and food research at Providoor. We write about premium frozen meals, Australian food delivery and the chefs behind the dishes, drawing on direct relationships with our chef partners — Marco Pierre White, George Calombaris, Silvia Colloca, Christine Manfield and Anna Polyviou — and check every claim against the live menu before publishing. Nutrition and food-safety statements are checked against Food Standards Australia New Zealand (FSANZ) and the Australian Department of Health.

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It appears that your voucher belongs to the old Providoor, which, unfortunately, is not us. :(

We understand how much the original Providoor meant to many Australians, especially during the challenging times of COVID. It provided a way to enjoy high-quality meals from beloved restaurants in the comfort of your home. We also understand that some of you may still hold vouchers from the previous iteration of Providoor, and we sincerely apologise for any inconvenience this may cause.

When the original Providoor, unfortunately, went into administration, we made the decision to purchase the brand because we recognised its significance to so many Australians. Providoor was more than just a business; it was a source of comfort, connection, and joy during tough times. However, while we have revived and rebranded Providoor to focus on delivering gourmet frozen meals from celebrity chefs, we are a completely new company with a different business model and operations.

This means that we do not have any obligation to honour the vouchers issued by the previous company, as those financial liabilities were not transferred to us during the acquisition. We know this may be disappointing news, but please understand that we are committed to making this transition as smooth as possible for our valued customers.

Thank you again for your understanding and for being a part of Providoor’s journey. We are committed to providing you with the highest quality gourmet experiences, and we look forward to serving you in the future.

Warm regards,
The Providoor Team

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