A chef can cook something for twelve hours and you can undo it in eight minutes. The reheat is the only part of a frozen meal you are responsible for, and it is where almost all the disappointment happens — usually because the dish went into the wrong appliance, or went in still frozen.
Two rules cover most of it. Then a list of which dish wants what, taken from the method published on each product page rather than from a general guess.
At a glance
- Rule one
- Defrost in the fridge, never on the bench
- Rule two
- Use the method on the pack. They are not interchangeable
- Longest defrost
- The lamb shoulder — a full 36 hours
- Never
- Refreeze anything that has been defrosted
- Delivered to
- Sydney, Melbourne and Brisbane
Rule one: defrost in the fridge
Overnight for most dishes. A day and a half for anything large. The reason is safety as much as quality — defrosting on a bench leaves the outside of a dish sitting at room temperature for hours while the middle is still solid, which is exactly the condition bacteria want.
It also gives a better result. A properly defrosted dish reheats evenly. A half-frozen one gives you scorched edges and a cold centre, every time.
The practical version of this rule: when you serve dinner tonight, move tomorrow’s from the freezer to the fridge. It takes thirty seconds and it is the whole trick.
One thing genuinely does change by city, and it is worth saying. We deliver frozen across Sydney, Melbourne and Brisbane, and meals arrive frozen in all three — but a February afternoon in Brisbane is not a July one in Melbourne. Get the box into the freezer promptly wherever you are, and if something has started to soften at the edges on a hot Sydney or Brisbane delivery day, treat it as defrosted: into the fridge, eaten within a couple of days, not refrozen.
Rule two: match the method to the dish
Ovens dry the surface and crisp it. Stoves let you stir and control the heat. Microwaves heat from the inside out and put moisture where you did not want it. Those differences decide which dish goes where, and they are not preferences.
Oven only
Anything with a top, a crust or a pastry. A microwave will turn béchamel to liquid and pastry to paste, and there is no recovering either.
- Classic Italian Lasagne and Roasted Pumpkin, Spinach & Ricotta Lasagne
- Braised Beef Moussaka
- 12-Hour Slow Cooked Lamb Shoulder
- Potato Gratin, Duck Fat Roasties and Honey Roasted Root Veg
- Mini Beef Wellingtons, Jamon & Potato Croquette, Zucchini & Haloumi Fritters and Cheeseburger Pastie
- Garlic & Coriander Naan
- Sticky Date Pudding with Banana
- Ready to Roast Pork Knuckle — 45 minutes, and you are cooking it rather than reheating it
Oven or barbecue
One dish, and it is worth knowing about in summer. Slow Roasted Porchetta is specified for both, 30 minutes, which frees the oven for everything else.
Stove only
Fresh pasta, the kits you cook, and the curries and soups where an even, stirred heat matters.
- Coconut & Prawn Curry — prawns overcook in seconds, which is why this one is stove only
- Roasted Cauliflower & Comté Soup
- Sticky Sweet & Sour Pork Stir Fry Kit and Classic Garlic Beef & Black Bean — kits, so you are cooking these
- The fresh pastas: Parsley & Shallot Linguine, Red Pepper Fettuccine and Gluten-Free Fresh Linguine
Stove or oven
The big braises, where either works and the oven is gentler if you are not in a hurry: Tuscan Braised Lamb Shanks and Slow Cooked Country Beef Cheeks.
Stove or microwave
The forgiving ones — sauces, curries and soups with nothing on top to ruin. The stove gives a better result; the microwave is what a Tuesday is for.
- Curries: Butter Chicken, Green Chicken Curry, South Indian Village Chicken Curry, Malay Beef Kari and Satay Chicken
- Sauces and pasta dishes: Marco’s Signature Bolognese, Wild Mushroom Ragu, NY Style Carbonara, Brown Butter Spinach & Cream and Braised Red Pepper & Ricotta Cream
- Soups: Pumpkin, Potato & Leek, Carrot, Ginger & Brown Butter and Roasted Tomato & Red Pepper
- And: Authentic Italian Meatballs, Pomme Purée and Red Wine Gravy
Microwave only, and the all-rounder
Aromatic Rice is microwave only, and five minutes. The Grass-Fed Lamb Kofta with Sugo is the one dish specified for all three — stove, microwave or oven.
Four things not to do
Do not defrost on the bench. Do not refreeze anything once defrosted. Do not put a béchamel-topped dish or anything with pastry in the microwave. And do not reheat twice — take out what you are going to eat and leave the rest cold.
Technique, briefly
Oven. Preheat properly — a dish going into a cold oven spends its first ten minutes drying out. Cover with foil for most of the time, then take it off for the last five to get colour back on top.
Stove. Low to medium, not high. Sauces catch and scorch on the base long before the middle is hot. Stir, and add a splash of water if a sauce has thickened in the freezer.
Microwave. Medium power for longer, rather than full power for less. Stir halfway. Full power heats the outside to steam while the centre is still cold, which is why microwaved food has a reputation it mostly does not deserve.
Guides for specific dishes
Four dishes come up often enough to have their own step-by-step:
Common questions
How long does it take to defrost a frozen meal?
Overnight in the fridge for most dishes. Up to 36 hours for the 12-hour lamb shoulder, which is the largest thing on the menu.
Does any of this change depending on which city I am in?
The methods do not — an oven in Brisbane behaves like an oven in Melbourne. What changes is the margin around the bench-defrost rule: through a Brisbane or Sydney summer a kitchen bench is well outside the safe zone within the hour, so the fridge defrost matters more, not less. Providoor delivers to Sydney, Melbourne and Brisbane.
Can I reheat from frozen if I forgot?
For a sauce or a soup, yes — low heat, stir often, allow much longer. For anything baked or large, it is not worth it. You will overcook the outside before the middle is warm.
Can I refreeze a meal I defrosted but did not eat?
No. Keep it in the fridge and eat it within a couple of days instead.
Why does my sauce look split after reheating?
Too much heat, too fast — usually a cream or coconut sauce taken to a hard boil. Reheat gently and stir, and it will hold together.
How do I know which method my dish needs?
It is stated on the product page and on the pack. The lists above are taken from those, but the pack is the authority — the menu rotates and dishes change.
Sources
- Food Standards Australia New Zealand (FSANZ) — safe defrosting, reheating and the two-hour/four-hour rule
- Australian Department of Health — food safety at home