How to Reheat Frozen Meals Properly - Providoor

How to Reheat Frozen Meals Properly

Author Providoor Editorial Team

A chef can cook something for twelve hours and you can undo it in eight minutes. The reheat is the only part of a frozen meal you are responsible for, and it is where almost all the disappointment happens — usually because the dish went into the wrong appliance, or went in still frozen.

Two rules cover most of it. Then a list of which dish wants what, taken from the method published on each product page rather than from a general guess.

At a glance

Rule one
Defrost in the fridge, never on the bench
Rule two
Use the method on the pack. They are not interchangeable
Longest defrost
The lamb shoulder — a full 36 hours
Never
Refreeze anything that has been defrosted
Delivered to
Sydney, Melbourne and Brisbane

Rule one: defrost in the fridge

Overnight for most dishes. A day and a half for anything large. The reason is safety as much as quality — defrosting on a bench leaves the outside of a dish sitting at room temperature for hours while the middle is still solid, which is exactly the condition bacteria want.

It also gives a better result. A properly defrosted dish reheats evenly. A half-frozen one gives you scorched edges and a cold centre, every time.

The practical version of this rule: when you serve dinner tonight, move tomorrow’s from the freezer to the fridge. It takes thirty seconds and it is the whole trick.

One thing genuinely does change by city, and it is worth saying. We deliver frozen across Sydney, Melbourne and Brisbane, and meals arrive frozen in all three — but a February afternoon in Brisbane is not a July one in Melbourne. Get the box into the freezer promptly wherever you are, and if something has started to soften at the edges on a hot Sydney or Brisbane delivery day, treat it as defrosted: into the fridge, eaten within a couple of days, not refrozen.

Rule two: match the method to the dish

Ovens dry the surface and crisp it. Stoves let you stir and control the heat. Microwaves heat from the inside out and put moisture where you did not want it. Those differences decide which dish goes where, and they are not preferences.

Oven only

Anything with a top, a crust or a pastry. A microwave will turn béchamel to liquid and pastry to paste, and there is no recovering either.

Oven or barbecue

One dish, and it is worth knowing about in summer. Slow Roasted Porchetta is specified for both, 30 minutes, which frees the oven for everything else.

Stove only

Fresh pasta, the kits you cook, and the curries and soups where an even, stirred heat matters.

Stove or oven

The big braises, where either works and the oven is gentler if you are not in a hurry: Tuscan Braised Lamb Shanks and Slow Cooked Country Beef Cheeks.

Stove or microwave

The forgiving ones — sauces, curries and soups with nothing on top to ruin. The stove gives a better result; the microwave is what a Tuesday is for.

Microwave only, and the all-rounder

Aromatic Rice is microwave only, and five minutes. The Grass-Fed Lamb Kofta with Sugo is the one dish specified for all three — stove, microwave or oven.

Four things not to do

Do not defrost on the bench. Do not refreeze anything once defrosted. Do not put a béchamel-topped dish or anything with pastry in the microwave. And do not reheat twice — take out what you are going to eat and leave the rest cold.

Technique, briefly

Oven. Preheat properly — a dish going into a cold oven spends its first ten minutes drying out. Cover with foil for most of the time, then take it off for the last five to get colour back on top.

Stove. Low to medium, not high. Sauces catch and scorch on the base long before the middle is hot. Stir, and add a splash of water if a sauce has thickened in the freezer.

Microwave. Medium power for longer, rather than full power for less. Stir halfway. Full power heats the outside to steam while the centre is still cold, which is why microwaved food has a reputation it mostly does not deserve.

Guides for specific dishes

Four dishes come up often enough to have their own step-by-step:

Common questions

How long does it take to defrost a frozen meal?

Overnight in the fridge for most dishes. Up to 36 hours for the 12-hour lamb shoulder, which is the largest thing on the menu.

Does any of this change depending on which city I am in?

The methods do not — an oven in Brisbane behaves like an oven in Melbourne. What changes is the margin around the bench-defrost rule: through a Brisbane or Sydney summer a kitchen bench is well outside the safe zone within the hour, so the fridge defrost matters more, not less. Providoor delivers to Sydney, Melbourne and Brisbane.

Can I reheat from frozen if I forgot?

For a sauce or a soup, yes — low heat, stir often, allow much longer. For anything baked or large, it is not worth it. You will overcook the outside before the middle is warm.

Can I refreeze a meal I defrosted but did not eat?

No. Keep it in the fridge and eat it within a couple of days instead.

Why does my sauce look split after reheating?

Too much heat, too fast — usually a cream or coconut sauce taken to a hard boil. Reheat gently and stir, and it will hold together.

How do I know which method my dish needs?

It is stated on the product page and on the pack. The lists above are taken from those, but the pack is the authority — the menu rotates and dishes change.

Sources

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It appears that your voucher belongs to the old Providoor, which, unfortunately, is not us. :(

We understand how much the original Providoor meant to many Australians, especially during the challenging times of COVID. It provided a way to enjoy high-quality meals from beloved restaurants in the comfort of your home. We also understand that some of you may still hold vouchers from the previous iteration of Providoor, and we sincerely apologise for any inconvenience this may cause.

When the original Providoor, unfortunately, went into administration, we made the decision to purchase the brand because we recognised its significance to so many Australians. Providoor was more than just a business; it was a source of comfort, connection, and joy during tough times. However, while we have revived and rebranded Providoor to focus on delivering gourmet frozen meals from celebrity chefs, we are a completely new company with a different business model and operations.

This means that we do not have any obligation to honour the vouchers issued by the previous company, as those financial liabilities were not transferred to us during the acquisition. We know this may be disappointing news, but please understand that we are committed to making this transition as smooth as possible for our valued customers.

Thank you again for your understanding and for being a part of Providoor’s journey. We are committed to providing you with the highest quality gourmet experiences, and we look forward to serving you in the future.

Warm regards,
The Providoor Team

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