Preparation rule: For best results, defrost food in the refrigerator before use. Never submerge food or its packaging in water to defrost or reheat it. Some products give better results cooked from frozen; use that method only where the product’s instructions state it.
There is no single reheating method for every frozen meal. Some products need thawing first; others have instructions for cooking from frozen. Check your product’s sleeve for its preparation method, appliance and packaging instructions. Then use the dish guides below for serving tips, keeping the product instructions as the final reference.
Start with the instructions on your pack
Identify the exact product and its pack size. Check whether it needs refrigerated defrosting, has a from-frozen method, or needs cooking rather than reheating. Read the steps before starting, including film removal, container changes, stirring and standing time.
Match the dish to its own method
The lasagne guide distinguishes the two current lasagnes and their different oven stages. The lamb guide separates shoulder, shanks and kofta. The curry guide covers the seafood cooking step as well as chicken curry methods. The soup guide explains which packs use a pouch and which require a microwave-safe bowl.
Identify your packaging
- CPET tray: microwave- or oven-safe packaging used for most curries and wet dishes. Follow the specific food instructions for temperature, film handling and cooking method.
- 120µm vacuum pouch: used for most proteins. Remove the pouch and transfer the food as the product instructions direct.
- 120µm sealed nick-tear pouch: used for soups and sauces. Follow the product instructions for opening and transferring the contents to a saucepan or microwave-safe container.
Never submerge any of these packs in water to defrost or reheat food. Pouch thickness alone does not establish suitability for an oven or microwave.
An oven-safe tray is not a cooking instruction
CPET tray compatibility describes the container. It does not provide the cooking method for every dish inside it, or establish that a lid or film should remain on. Use the complete preparation directions for your particular meal.
Plan thawing and serving time
Where thawing is required, plan refrigerated thawing before your intended meal. Do not assume every product defrosts overnight or that every dish should be defrosted at all: Chunky Choc Chip Cookies are baked from frozen. Use pack guidance for storage after thawing and do not substitute a general two-day rule.
Allow for multi-stage cooking
The Slow Roasted Porchetta has two oven stages and a rest. Its detailed instructions specify 25–35 minutes at 220°C (200°C fan-forced), then 30–45 minutes at 160°C, with a core temperature above 75°C, followed by 10–15 minutes resting. Read the full product instructions for preparation and any optional finishing stage. A short category timing is not the total time.
Coordinate mains, sides and dessert
Check oven space and temperatures if preparing several dishes. Aromatic Rice, Potato Gratin and desserts each need their own method. Do not blanket-cover every dish with foil or use one microwave power setting for the whole menu.
When the delivery arrives
Check the order and follow the storage directions promptly. If you are concerned about the condition of a delivery, contact Providoor with the order details rather than relying on a general statement that softened food will be safe for several days.
Common questions
Do all frozen meals need defrosting?
No. Some instructions start with refrigerated defrosting and others include cooking from frozen. Check the exact pack.
Does the method change by city?
The product instructions remain the same. Delivery coverage, dates and charges depend on your address.
Can I refreeze a meal?
Follow that product’s storage instructions. Do not assume all products can be refrozen or apply a single shelf-life rule across the menu.
Which guide should I use?
Choose the dish-specific guide above, then keep the latest packaging as your final reference.
Preparation details checked against current Providoor product instructions on 12 September 2026. Follow the latest packaging if it differs. FSANZ food safety basics explains safe thawing and handling.