To defrost: Transfer scrolls to the refrigerator for 4 hours or overnight, until defrosted. Consume within 2 days.
Reheating from frozen
Microwave: Remove scrolls from packaging and place on a microwave safe plate. Cook on high for 40 seconds. Continue to heat in 10 second intervals until warm through. Allow to cool to a suitable temperature before serving.
Caution: Take care when handling hot food. Always test the temperature of food before serving. Heating times are a guide only and may vary.
*Cooking instructions are based on standard fan forced home ovens, stoves, and microwaves. Cooking times may vary. Always check that the internal temperature reaches 75°C before serving. For best results, cook from defrosted.
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It appears that your voucher belongs to the old Providoor, which, unfortunately, is not us. :(
We understand how much the original Providoor meant to many Australians, especially during the challenging times of COVID. It provided a way to enjoy high-quality meals from beloved restaurants in the comfort of your home. We also understand that some of you may still hold vouchers from the previous iteration of Providoor, and we sincerely apologise for any inconvenience this may cause.
When the original Providoor, unfortunately, went into administration, we made the decision to purchase the brand because we recognised its significance to so many Australians. Providoor was more than just a business; it was a source of comfort, connection, and joy during tough times. However, while we have revived and rebranded Providoor to focus on delivering gourmet frozen meals from celebrity chefs, we are a completely new company with a different business model and operations.
This means that we do not have any obligation to honour the vouchers issued by the previous company, as those financial liabilities were not transferred to us during the acquisition. We know this may be disappointing news, but please understand that we are committed to making this transition as smooth as possible for our valued customers.
Thank you again for your understanding and for being a part of Providoor’s journey. We are committed to providing you with the highest quality gourmet experiences, and we look forward to serving you in the future.
